Benedict
Oct 18,2008
I was swindled at Rolling Pot. The food was decent, but the problem arose when the check arrives. The total is $54.04 - as it should be. Now, it was the three of us eating so we split it three ways even. Each of us throws in $20, two twenty bills, a ten, two fives, and 4 pennies. I know the breakdown by heart because I had to borrow ten dollars from my friend so we worked out how much each person was putting in beforehand. Note that Rolling Pot automatically adds 10% service, so we expected and asked for change back. We could divide $6 in toonies amongst ourselves. The waiter brings back $1, and I think he's joking around again - so I ask him in a joking tone "Where's the rest of it?" He looks a bit confused, so I say, I gave you $60.04 for the check. And then he claims that I gave $55.
So I'm getting upset now, and he goes back to the manager to clarify. She asks him if he saw how much was in the billfold (in Chinese mind you) and he says he's not sure. They refuse to give me our $5.
Now, I'm not one to squabble over $5. So I just say to them "Okay, I know I gave you guys $60. I'm not gonna argue over five bucks with you - you can either give me my money, or I'll just just take my business elsewhere next time." All the employees just look at me awkwardly and say âYou gave me $55." I tell them to keep the dollar and the three of us walk out.I have had people mischarge me for things and correct the situation, but never so blatant as to REFUSE to return change. I could tell the manager had no sense of trying to correct the situation or preserve business.It bothers me that they could be doing this to every table they get, when it's blatantly robbing people of money.I don't care about the $5, but if people spread the word about this, maybe they'll realize they can't do this to people and expect business.
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