FoodAdvisor
Dec 08,2009
Here's our BAD experience of Unethical Billing & Poor Attitude at Didier restaurant.
We have organized a class reunion dinner at Didier,it ended in a way which has upset all 18 of us. We got charged extra for a few guests who did not manage to show up for dinner, merely for the reason that "the number of guests who showed up for dinner did not match the number of guests intended during reservation". We have indeed updated changes of our guest list but some circumstances cannot be foreseen until the night of. Obviously the restaurant does not believe in flexibility nor goodwill courtesy. There are no disclaimers on their website nor any warnings whatsoever regarding this "policy" when we called to make the reservation. This is not a good business practice and is bound to lose long-term clientele. Furthermore, the corkage fee has been raised from $20 (as stated on their website) to $30 (when making the reservation) to $40!(when actually at the restaurant).
As we attempted to clarify the bill, Tory the event co-ordinator was very indifferent and rude, with no intention of helping out with the situation, and simply said, "this is your bill and you are paying for it!" The owner Didier himself was brought to attention and after a long discussion has finally agreed to reduce the corkage fee a bit and charge for one guest less. WE STILL ENDED UP PAYING FOR 2 EXTRA GUESTS WHO DID NOT COME FOR THE ACTUAL DINNER. So good luck to you and please check your bills if you still wish to give the restaurant a try.
Didier restaurant still made a profit with all the extra charges and by keeping the uncooked/ unserved food in the end. But in exchange of a short term profit they have certainly lost their respect in the industry as well as long-term and future clientele in one night. I hope this review will help some fellow diners in making their choices.